Return & Refund Policy

Last Updated: September 2026

At RS Chair Wale, we specialize in wholesale and B2B supply of office chairs. To maintain our wholesale pricing and operational transparency, our return and refund policies are structured differently than retail stores. Please read the terms below carefully before placing a bulk or single-piece order.

1. Return Eligibility

Because we operate on a wholesale model, we do not accept returns for 'change of mind' or incorrect size/color selection by the buyer. Returns are strictly accepted only under the following two conditions:

Manufacturing Defects: Issues with mechanical parts such as faulty hydraulic gas lifts (Class 3 or 4), defective tilt mechanisms, broken bases, or non-functional wheels.
Transit Damage: Structural damage to chairs or missing parts caused during dispatch and delivery.

2. Claim Timeframe

Any defect, transit damage, or missing item must be reported within 24 to 48 hours of order delivery. Due to the bulk nature of our shipments, claims reported after this 48-hour window will not be considered valid.

3. Proof of Damage

To process any return or replacement claim smoothly, documentary proof is mandatory. The buyer must provide a clear unboxing video along with high-resolution photographs of the defective component (e.g., broken armrest, damaged wheelbase) sent via Email or our official WhatsApp support number.

4. Replacement & Spare Parts Policy

If a specific component is damaged, we reserve the right to supply a replacement for that exact spare part (e.g., a replacement gas cylinder or set of wheels) rather than replacing the entire chair unit. If a full chair replacement is deemed necessary by our inspection team, it will be arranged. We typically do not issue cash refunds; instead, adjustments are made as a Credit Note for your next B2B order.

5. Cancellations & Restocking Fee

In exceptional cases where a dispatched order needs to be canceled by the buyer, a 15% to 20% restocking fee will be applied to the total order value. Furthermore, the return shipping freight charges must be borne entirely by the buyer.

Have questions about a recent order?
Contact our support team directly via WhatsApp or email us at info@rschairwale.in.